Frequently Asked Questions

General

How do I book a session?
Give me a call on 01403 782597 or send a message via the contact page to book in your session.

Do you work weekends?
Yes, It’s the most popular time for families. Weekend sessions can get booked up quite a bit in advance. Have a date in mind? Get in touch to see if it’s free.

Do you travel?
Yes, I love a good road trip. Travel time over an hour from Billingshurst may incur an extra cost to cover expenses

Do you offer gift vouchers?
Oh yes, these are always popular gifts. You can order them on here

About Your Session

What happens before our sessions?
We’ll have a pre-session consult via phone or email to schedule and plan your session to perfection.

How long do sessions last?
This varies, family sessions typically last up to 2 hours. Newborn sessions can last between 2-4 hours as they are baby led.

What should we bring with us?
Pack your bag like you were heading out for a day trip: snacks, hairbrush, water bottles & baby wipes etc

What if it rains?
If it’s lite showers we can work around the rain. If it’s raining cats & dogs we can reschedule.

What if my child or I become ill?
This does happen! My boys have brought home a few tummy bugs and nasty colds that wiped all of out for 24hrs plus. Don’t worry if this happens, we reschedule for when you’re all feeling better

After your session

When do we get to see our portraits?
After your session I’ll work on your portraits and individually hand edit the best portraits from your shoot. Typically I’ll be back in touch within 10 days to book your viewing appointment where you get to see your new family portraits.

What happens at the viewing appointment?
The best bit, I get to show you your new family portraits! I’ll bring product samples with me to give you a great visual idea of styles and sizes. I’m good at holding frames against walls so you can stand back to see if it the right for your home.

What payment methods do you accept?
I have a chip and pin terminal for payments in person and use PayPal for web-based credit/debit card payments. I’ll also happily accept BACs payments.

Order delivery

How long will my order take?
Typically orders take 10 working days to complete. Don’t worry, I’ll keep you posted as your order progresses and let you know when it’s going to be delivered.

How will my order be delivered?
Small items will be sent via Royal Mail. All orders that include wall portraits or wall frames will be delivered personally by me – Yay